This policy explains when you can get a refund or move to another date. It forms part of our Terms and conditions. Nothing in it limits your rights under the Australian Consumer Law, including a refund or remedy if a course has a major problem.
If we cancel or change your class
If we cancel a class, or change its date, time or location in a way that doesn’t suit you, you can choose:
- a place on another date of the same course, or
- a full refund.
We’ll email you as soon as we know about the change.
If you need to cancel a group class or 1:1 session
- More than [to confirm] days before the class: full refund, or move to another date at no cost.
- Between [to confirm] and [to confirm] days before the class: move to another date once at no cost, or a refund less [to confirm].
- Less than [to confirm] days before, or if you don’t attend: no refund, but we’ll try to offer another date where seats are available.
To cancel or reschedule, email hello@melbourneskinacademy.com.au with your name and the class date.
Online courses
- You can request a full refund within [to confirm] days of purchase if you’ve completed less than [to confirm] of the lessons.
- After that, online courses aren’t refundable unless the course has a major problem.
How refunds are paid
Refunds go back to the card or payment method you used, through Stripe. They usually appear within 5–10 business days. When an order is refunded, access to its online lessons ends and any class booking from it is cancelled.
Discounted and promotional purchases
[to confirm: whether discounted or promotional purchases follow the same rules]
Contact
Refund questions: hello@melbourneskinacademy.com.au or 0411 248 184.